GoTo Resolve Pricing — Plans & Features Compared
GoTo Resolve offers a free tier and several paid plans. Pricing is structured around the number of managed devices and technician seats, with higher tiers unlocking additional capabilities like patch management, advanced monitoring and extended session recording.
- Pricing information below reflects publicly known plan structures — for current pricing, check the official GoTo Resolve pricing page
- GoTo adjusts pricing periodically — verify before purchase
- Annual billing typically offers a discount over monthly billing
GoTo Resolve Plan Overview
GoTo Resolve plans scale along two primary dimensions: number of managed devices (computers and servers with the agent installed) and number of technician seats (users with console access). The free tier sets a starting point for small teams; paid tiers remove or raise those limits and unlock advanced features.
- Free tier
- 3 devices
- Free technicians
- 1 seat
- Paid from
- ~$57/mo
- Billing
- Monthly or annual
- Trial
- 14 days (paid)
- Enterprise
- Custom quote
GoTo Resolve Free Plan
The free tier is a permanently free plan — not a trial — that lets small IT teams or solo IT professionals experience GoTo Resolve without a credit card. It is genuinely useful for very small environments.
- 3 unattended devices — manage up to 3 computers or servers with the agent
- 1 technician seat — one console user with remote access capability
- Remote access and support — attended and unattended remote sessions included
- Basic monitoring — limited alert types on free plan
- Helpdesk — basic ticket handling included
- No credit card required to start
Paid Plan Tiers
GoTo Resolve paid plans are tiered by device count. Technician seats are included based on the plan type — some plans have a fixed technician-to-device ratio; others allow adding seats separately.
| Plan | Starting devices | Technicians | Key additions vs Free |
|---|---|---|---|
| Free | 3 devices | 1 | Base remote access & helpdesk |
| Basic | ~10–25 devices | Proportional | More devices, basic monitoring & alerts |
| Standard | ~25–100+ devices | Proportional | Patch management, advanced monitoring, script runner, asset inventory |
| Premium / Enterprise | 100+ devices (custom) | Custom | Session recording, advanced reporting, SSO, priority support, custom integrations |
Feature Comparison by Plan
| Feature | Free | Basic | Standard | Premium |
|---|---|---|---|---|
| Remote access (unattended) | ✓ | ✓ | ✓ | ✓ |
| Remote support (attended) | ✓ | ✓ | ✓ | ✓ |
| Helpdesk ticketing | Basic | ✓ | ✓ | ✓ |
| Device monitoring & alerts | Limited | ✓ | ✓ | ✓ |
| Patch management | – | – | ✓ | ✓ |
| Script runner | – | – | ✓ | ✓ |
| Asset inventory (hardware/software) | Limited | ✓ | ✓ | ✓ |
| Session recording | – | – | – | ✓ |
| SSO / SAML integration | – | – | – | ✓ |
| Advanced reporting | – | – | Basic | ✓ |
| Priority support | – | – | – | ✓ |
Who Is Each Plan For?
Free
Solo IT professionals, home lab, very small businesses (<5 employees). Managing a handful of personal or family devices. Testing GoTo Resolve capabilities before committing to a paid plan.
Basic
Small IT teams managing 10–25 devices. Businesses that need multi-device remote access and basic monitoring without advanced automation or patch management.
Standard
MSPs and internal IT departments with 25–100 devices. Teams that need patch management, scripting and asset tracking — the "sweet spot" plan for most managed service providers.
Premium / Enterprise
Large IT teams and MSPs with 100+ devices. Organizations requiring session recording for compliance, SSO integration, dedicated support and custom feature packages.
Official Pricing — Check GoTo Directly
GoTo Resolve pricing changes periodically. The breakdown above reflects the known plan structure, but specific per-device or per-seat pricing may differ from what is listed here. For current pricing, device bundle options and any available promotions: