What is GoTo Resolve?
GoTo Resolve is an IT management platform developed by GoTo Technologies USA, Inc. that combines remote access, remote monitoring and management (RMM), helpdesk ticketing, patch management, and asset inventory into a single web-based console. IT teams and managed service providers (MSPs) use it to monitor, support, and maintain device fleets from a centralized dashboard.
- Type: IT Management Platform (RMM + Remote Support + Helpdesk)
- Operated by: GoTo Technologies USA, Inc.
- Console: console.gotoresolve.com
- Free tier: 3 devices, 1 technician
- Previously: GoTo Assist (rebranded 2022)
- Target users: IT departments, MSPs, helpdesk teams
What GoTo Resolve Is
GoTo Resolve occupies a category of software known as RMM (Remote Monitoring and Management) platforms — tools designed to let IT professionals manage many computers and servers remotely without physically being present at each device. Unlike basic remote desktop tools that only allow screen sharing, GoTo Resolve goes further: it installs a persistent agent on managed devices that reports health metrics, accepts remote commands, applies patches, and executes scripts even when no user is actively requesting help.
The platform also functions as a helpdesk system — end users can submit support tickets, and technicians can jump directly into a remote session from a ticket context. This unifies two workflows that IT teams historically managed with separate tools: proactive device monitoring and reactive user support.
The Company Behind GoTo Resolve
GoTo Resolve is operated by GoTo Technologies USA, Inc., a company formerly known as LogMeIn, Inc. LogMeIn was acquired and taken private in 2022, rebranded its product portfolio under the GoTo name, and restructured its IT management offerings around GoTo Resolve.
The GoTo group offers a range of communication and IT products: GoToMeeting (video conferencing), GoToWebinar (webinar hosting), GoToConnect (unified communications), and GoTo Resolve (IT management). All products share a single GoTo account identity — the same email and password used for GoToMeeting logs into the GoTo Resolve console.
Core Features
GoTo Resolve's feature set covers the full IT support and management workflow:
| Feature | What it does | Available on |
|---|---|---|
| Remote Access (Unattended) | Connect to agent-managed devices at any time, without end user present | Free + paid |
| Remote Support (Attended) | Live support sessions with end user present, including chat and file transfer | Free + paid |
| RMM Monitoring | Real-time CPU, memory, disk, service health with threshold alerts | Basic + paid |
| Helpdesk Ticketing | Email-to-ticket intake, technician assignment, resolution workflow | Free (basic) + paid |
| Patch Management | Windows OS and third-party app patches, scheduled or on-demand | Standard + paid |
| Asset Inventory | Hardware specs, installed software, auto-updated from agent | Basic + paid |
| Script Runner | PowerShell, bash, batch on devices or groups from console | Standard + paid |
| Session Recording | Record remote sessions for compliance and audit | Premium only |
| SSO / SAML | Federated login via Okta, Azure AD, Google Workspace | Premium only |
Who Uses GoTo Resolve
GoTo Resolve targets three primary user groups:
- IT departments (in-house) — internal teams managing company-owned devices, workstations, and servers. GoTo Resolve replaces separate remote access, ticketing and monitoring tools with one platform.
- Managed Service Providers (MSPs) — companies that manage IT infrastructure for multiple client organizations. GoTo Resolve allows MSPs to manage multiple client accounts from one console with access controls per client.
- Helpdesk teams — teams that handle user support requests. The integrated ticketing and remote session capability reduces time-to-resolution by letting technicians jump into the user's machine from the ticket.
How GoTo Resolve Works
Sign up and log in
Create a GoTo account and a GoTo Resolve subscription (free or paid). Log in at console.gotoresolve.com.
Install agents on managed devices
Generate an agent installer from the console (Devices → Add Devices) and install it on computers and servers you want to manage. The agent runs as a background service.
Devices appear in your console
Once the agent connects, devices appear in the Devices section of the console with real-time status and health indicators.
Set up monitoring rules
Configure alert thresholds for CPU, memory, disk and services. When a threshold is crossed, the console alerts you — and optionally auto-creates a helpdesk ticket.
Manage, support, and automate
Handle incoming support tickets, start remote sessions, push patches, run scripts and review asset reports — all from the same console dashboard.
History — From GoTo Assist to GoTo Resolve
GoTo Assist (originally "GoToAssist") was one of LogMeIn's primary remote support products, focused on attended support sessions for customer service and IT help desks. In 2022, as LogMeIn rebranded to GoTo, GoTo Assist was substantially expanded and relaunched as GoTo Resolve — adding unattended device management, RMM monitoring, helpdesk ticketing and patch management beyond the remote support capability GoTo Assist was known for.
Existing GoTo Assist accounts were migrated to GoTo Resolve. The login URL changed; credentials did not. See the full GoTo Assist to GoTo Resolve guide for details.
Pricing Summary
GoTo Resolve offers a free tier and several paid plans:
- Free: 3 devices, 1 technician — permanently free, no credit card required
- Basic: More devices, additional monitoring features
- Standard: Patch management, scripting, asset inventory — the most commonly purchased tier for MSPs
- Premium / Enterprise: Session recording, SSO, priority support, custom options
See the full pricing guide for current plan details and feature breakdown.
GoTo Resolve vs Competitors
GoTo Resolve competes with a range of IT management and remote support platforms:
| Platform | Primary strength | Compared to GoTo Resolve |
|---|---|---|
| TeamViewer | Remote access, widespread install base | TeamViewer is stronger for ad-hoc remote access; GoTo Resolve has more integrated RMM features |
| NinjaRMM / NinjaOne | MSP-focused RMM | NinjaOne is deeper on RMM/PSA; GoTo Resolve has a broader user base and bundled helpdesk |
| ConnectWise Control | Enterprise remote support, MSP integrations | ConnectWise is stronger for PSA integration; GoTo Resolve simpler to deploy |
| Atera | All-in-one MSP platform with unlimited devices | Atera's per-technician pricing scales better for large device fleets; GoTo Resolve per-device pricing suits smaller teams |
| Splashtop | Fast remote desktop, competitive pricing | Splashtop is primarily remote access; GoTo Resolve adds monitoring, helpdesk and patching |
See the GoTo Resolve vs TeamViewer comparison for a detailed analysis of the most commonly compared alternatives.