Download Guide

GoTo Resolve Agent Download & Installation

The GoTo Resolve agent is a lightweight background service installed on managed devices. Once installed, the agent allows IT technicians to remotely access the device, monitor its health, deploy patches, run scripts, and manage hardware and software inventory — all from the GoTo Resolve console.

Important

The agent is installed on managed devices (end-user computers, servers) — not on the technician's own computer
Technicians do not need to install anything to use the console — it is web-based
Agent download links are generated from inside the GoTo Resolve console (requires a GoTo Resolve account)
Installation requires local administrator rights on the target device

What is the GoTo Resolve Agent?

The GoTo Resolve agent is a small software service that runs in the background on managed devices. It maintains a persistent connection to the GoTo Resolve cloud infrastructure, enabling:

Unattended remote access — technicians can connect to the device at any time without an end user physically present
Real-time monitoring — CPU, memory, disk and service health metrics are continuously sent to the console
Patch management — the agent applies Windows and third-party patches on schedule or on-demand
Script execution — PowerShell, bash and batch scripts run via the console on the device
Asset inventory — hardware specs, installed software and system configuration are automatically documented

The agent has a minimal resource footprint — typically under 50 MB of memory and minimal CPU usage when idle. It runs as a system service and starts automatically with the OS.

How to Download the GoTo Resolve Agent

Agent installers are generated from within the GoTo Resolve console. This is the official and recommended download path — it ensures the installer is pre-configured with your organization's GoTo Resolve account ID.

Sign in to the console

Navigate to Devices → Add Devices

In the left navigation panel, click Devices, then click the Add Devices button in the top-right corner of the device list.

Select deployment method

Choose how you want to add the device: direct installer download, email invite to end user, Group Policy (Windows), MDM (macOS/Windows), or command-line script.

Download or copy the installer

For direct install: download the .exe (Windows), .pkg (macOS) or shell script (Linux). For Group Policy or MDM: copy the provided deployment command or package.

Run the installer on the target device

Transfer the installer to the managed device and run it with administrator rights. The installation takes 1–3 minutes; the device appears in the console Devices list after connecting.

Installing the Agent on Windows

System requirements: Windows 10 / 11 / Server 2016+ (64-bit recommended). Administrator account required.

Download the Windows installer (.exe) from the GoTo Resolve console (Devices → Add Devices)
Right-click the installer and select Run as administrator
Follow the installation wizard — accept the license agreement and click Install
The GoTo Resolve Agent service starts automatically
The device appears in the GoTo Resolve console Devices list within 2–5 minutes

For silent / unattended install, append /quiet to the installer command:

GoToResolveAgent_Setup.exe /quiet

For command-line deployment with a specific device group, the console generates a pre-parameterized install command under the Group Policy / Script deployment option.

Installing the Agent on macOS

System requirements: macOS 11 (Big Sur) or later. Administrator account required.

Download the macOS installer (.pkg) from the console
Double-click the .pkg file to launch the installer
Follow the wizard — you may need to allow the installation in System Settings → Privacy & Security → Allow apps from
Grant necessary permissions when prompted (accessibility, screen recording)
The agent starts and the device appears in the console Devices list

macOS requires explicit permission grants for remote control functionality. If screen recording permission is denied, remote sessions will connect but the technician will see a black screen. Grant the permission in System Settings → Privacy & Security → Screen Recording.

Installing the Agent on Linux

GoTo Resolve supports major Linux distributions including Ubuntu, Debian, CentOS, RHEL and Fedora. Installation is via shell script.

In the GoTo Resolve console, select the Linux deployment option under Add Devices
Copy the generated installation command (it includes your organization's account token)
On the Linux device, run the command with root or sudo privileges
The script downloads and installs the agent, registers it as a systemd service, and starts it
The device appears in the console within a few minutes

Linux agent functionality is primarily unattended access and monitoring. Some console features (patch management, asset details) may be limited compared to Windows.

Mass Deployment Options

For deploying the agent to many devices at once, GoTo Resolve provides several enterprise deployment methods:

Method	Best for	Platform
Group Policy (GPO)	Windows domain environments — deploy via Active Directory GPO as an MSI	Windows
MDM / Intune	Microsoft Intune or JAMF-managed device fleets	Windows, macOS
JAMF Pro	macOS fleets managed via JAMF	macOS
Command-line script	Scripted deployments, RMM-initiated install	All platforms
Email invite	Small-scale or BYOD — send an email with install link to end user	All platforms

Uninstalling the GoTo Resolve Agent

To remove the agent from a managed device:

Windows: Control Panel → Programs → Uninstall a Program → GoTo Resolve Agent → Uninstall. Or via Settings → Apps on Windows 10/11.
macOS: Run the uninstaller script from the GoTo Resolve console (Devices → device detail → Remove Agent) or use the macOS uninstall package.
Linux: Use the package manager: sudo apt remove gotoresolve-agent (Debian/Ubuntu) or sudo yum remove gotoresolve-agent (RHEL/CentOS).
From the console: In Devices, select the device → Actions → Delete Device. This removes the device from the console and sends an uninstall command to the agent if it is online.

Frequently Asked Questions

Do technicians need to install the GoTo Resolve agent on their own computer?

No. Technicians use the web-based console at console.gotoresolve.com — no desktop client installation required. The agent is installed only on the devices being managed (end-user computers, servers).

Where do I download the GoTo Resolve agent?

Agent installers are generated from within the GoTo Resolve console under Devices → Add Devices. This generates a pre-configured installer linked to your organization's account. There is no generic public download link for the agent — you need a GoTo Resolve account to generate one.

How much system resource does the agent use?

The GoTo Resolve agent is designed to be lightweight. Typical resource usage is under 50 MB RAM and minimal CPU (near 0% when idle). During a remote session or patch deployment, CPU and network usage temporarily increase.

Can I install the agent without the end user noticing?

The agent can be installed silently via command-line parameters or mass deployment tools (GPO, MDM). Whether a system tray icon or notification is shown to the end user depends on your account's agent configuration settings — this can be toggled in the GoTo Resolve console under Settings → Agent Configuration. Note: disclosure requirements for monitoring software vary by jurisdiction.

Is GoTo Resolve agent safe / is it a virus?

The GoTo Resolve agent is legitimate IT management software from GoTo Technologies USA, Inc. Some antivirus software may flag remote access tools as "potentially unwanted programs" (PUP) due to their remote control capabilities. Add an exclusion in your antivirus for the GoTo Resolve agent if it is flagged, after verifying you downloaded it from the official source (the GoTo Resolve console). Always download agent installers from console.gotoresolve.com — not from third-party sites.

Editorial Team IT Management Analysts · Reviewed June 17, 2026